Have a question? You may find an answer here!
Click here to find more information on CAKE HANDLING, STORAGE & CUTTING!
What are your hours?
We are open Tuesday-Saturday from 10am-4pm, and on Sundays from 10am-2pm. We are currently closed on Mondays.
How can I get a price quote?
Use this link to submit your inquiry with 7 days notice!
We can offer price quotes in person, over the phone, and via email!
If you would like an email price quote, once you submit the online form, we will get back to you via email within 24-36 hours to let you know what sizes and pricing we can offer for your idea.
I received my price quote via email. Now what?
Once you receive pricing and would like to confirm your order, please use the online invoice link you received to finalize. You can also pay in person or over the phone with 7 days notice.
I can’t reach you by phone! Help!
If you are calling during our normal business hours and we are unable to answer, it means we are currently on the line. You are able to leave a voicemail, which we listen to every day and will do our best to call you back as soon as we are available. We are working with a limited capacity and a small team of 2-3 people with 2 phone lines – this means it may take more than 1 phone call, or more than 1 interaction with our team to finalize your order.
THANK YOU FOR YOUR PATIENCE 🙂
How soon do I have to order?
We ask for orders to be placed with a minimum of 7-14 days notice. We have options for same day pickup in case you are looking for a quick and easy option.
For simple cakes with a birthday message on top, we have pre-made cakes made daily that you can view by clicking this link.
With 7+ days notice, we can offer almost anything! We have several galleries on the site for your viewing convenience as well as on our social media pages like Facebook & Instagram.
Can I come inside to place my order?
YES! We are open in store, by phone, and by email for price quotes and more information. We also have many display cakes and styrofoam cakes for your convenience.
Our website has an inquiry form you can submit for pricing, and we are asking for 7-14 days notice for all custom orders.
Why is my pick up taking so long?
Each custom cake pickup can take up to 5+ minutes. Our busiest days in the store are usually on the weekends, and our rushes are at 10am and 1pm. If you want to avoid these rushes, schedule your cake for the day before or opt for delivery instead.
I didn’t get a response to my email – what’s going on?
We respond to 90% of emails within 24 hours as long as they are submitted through our website. If you entered in your email address incorrectly, you will not receive a response from us.
Check your spam for our response, or send us a follow up email/call to make sure we received it. We only have 1 person working on emails, and we thank you for your patience!
Where are you located?
We are located at 1375 Blossom Hill Road, Suite #38 in Princeton Plaza on the side facing Meridian Avenue. We are next to the Outdoor Hardware Supply, Hallmark and Winerack Liquors.
What is your cancellation policy?
Please read our full terms and conditions here – we do not offer refunds.
Are you on social media?
Yes! You can find us on Instagram, Facebook, and Yelp!
Do you offer cake tastings?
While we do not offer sit-down cake tastings or consultations in the store, you can order cake samples for $5 each with at least 24 hours notice. Alternatively, we have 6 flavors of cupcakes in the store for $4 each that we carry daily.
Do you offer delivery?
Cake deliveries start at $60 + $3/mile, up to 30-40 miles and are generally available between 10am-4pm.
If you need a cake before 10am, you may consider picking it up instead or having it delivered the day before.
Do you have ready to go items in the store?
Yes! Click this link here to view our daily offerings.
Do you offer custom cookies or custom cakepops?
While we specialize in custom cakes and cupcakes, we do not offer custom cookies or cakepops.
We recommend “I Dream of Cookies” and”Playing with Dough” for custom cookies.
We recommend “Vy Passetti” for custom cakepops.
Do you offer egg-less, gluten free, sugar free, or dairy free cakes?
Unfortunately we are not set up to create such specialty recipes, so our recipes will include eggs, dairy, sugar and gluten at all times.
Can you make the cake less sweet?
Since we make our cakes, fillings, and icings in large batches, we cannot alter the sweetness of any of our items.
What is the difference between whipped cream, buttercream, and fondant icing?
Whipped cream is a light, dairy based cream that is lightly sweet. It requires refrigeration, and cannot be used for customization as it is very soft.
Buttercream is a sweet vanilla cream that is our most common icing. It is heavier and sweeter than whipped cream, but holds color and decorations very well. It tends to have small imperfections like air bubbles and some streaks from the tools we use to ice the cakes. Buttercream cakes tend to have sharper edges.
Fondant icing is a heavy, thick sugar paste that is rolled out into a thin layer and wrapped around the cake in one piece. Fondant cakes tend to have rounded, smooth edges compared to buttercream. Most of our custom designs are actually hand-made out of sugar paste and dried, making them easy to handle and fix onto a cake.
Most of our custom cakes in our galleries are a combination of both buttercream icing with fondant decorations.
Some designs require either buttercream or fondant icing, which we can determine once we are giving a price quote.
Do you have any special deals?
Can I work at C’est Si Bon?
We are always looking for new talent to add to our team of highly creative individuals!
Fill out this questionnaire here and we will get in touch if we think you’d be a good fit!
