FREQUENTLY ASKED QUESTIONS
Where are you located?
We are on the corner of Blossom Hill Road and Meridian Avenue in a shopping center called PRINCETON PLAZA.
More commonly, people know this plaza as the OSH center (or the Mervyns center). We are right in between
ORCHARD SUPPLY HARDWARE and HALLMARK facing Meridian Ave. Also in the Plaza, you may find Party City,
Michael's and Walgreens.
MAP
CONTACT
How much notice do you need for a cake?
Please keep in mind, we have limited space, and the earlier you get your order in, the more options you will have as
to what time your order can be ready on the day you need your dessert.
8 weeks+ advance notice for wedding cakes,
1-2 weeks advance notice for custom cakes, fondant figurines or any cake that requires delivery,
5-7 days advance notice for image cakes, and simple cakes with licensed decoration, roses, balloons, polka dots
etc. as well as cupcakes and cakepops.
If you are in need of a cake in less than 3 days, give us a call and we will see if we can accommodate to your event
needs.A rush order fee may be added to your cake price in the event of last-minute cake preparation.
Also, we always have 6” & 8” cakes in the store so stop by or give us a call to see what we have available today!
(408) 266 - CAKE
What are your store hours?
MONDAY: CLOSED
TUESDAY – SATURDAY: 10-6
SUNDAY: 10-2
How do I go about ordering a wedding cake?
Wedding cakes are one of our highest priorities and can be booked as far as one year in advance. Our weekends
tend to fill up quickly so we recommend allowing yourself at least 6 months between the time you place an order
and the day of your wedding. This gives you plenty of time to fine tune your design as your ceremony comes
together and you approach your most special day.
We recommend placing special orders such as these in person, and if needed, communicating minor details and
changes over e-mail or phone.
Schedule a cake-tasting through e-mail or give us a call at (408) 266 - CAKE
How do I go about ordering a custom cake?
Custom cakes can make or break an event, and we are here to MAKE your event a hit! Since they are often the
centerpiece of the party, a lot of care must be taken when placing the order in terms of flavors, colors, tiers,
wording, etc. That is why we allow changes to be made to orders up to 7-days prior to the pick-up date. However,
space is limited so we recommend ordering at least 2 weeks before your event.
We recommend placing special orders such as these in person, and if needed, communicating minor details and
changes over e-mail or phone.
To save a space in our daily cakes list as soon as possible, fill out our custom cake order form.
Once a 50% deposit is left on the order, preparations for your creation will begin!
How do I go about ordering pastries and cookies?
Large orders (5+ lbs) of Persian cookies and pastries also require notification 1-2 weeks in advance to your event.
We love to put as much time into making sure your desserts are fresh, delicious, and beautiful so we recommend
making any changes to an order at least 7 days prior to pick-up or delivery, so we can make the proper
preparations.
Edible image cookies require 2 weeks advanced notice. Orders may be placed in person, through e-mail, or over
the phone (408) 266 - 2253
Can you match my party's theme colors with my cake?
Though we do our best and usually come very close, unfortunately, there is no guarantee that the colors used on
your cake will be an exact match to the colors you provide.
What are the most popular flavors?
Vanilla Custard filling with any cake flavor and either icing! Vanilla Custard is the most popular cake filling at C’est
Si Bon due to its creamy texture and amazing taste.
Truffle Filling: Chocolate cake with cocoa whipped cream filling and whipped cream icing, a light and fluffy favorite
for all members of the family!
Fresh Strawberry Classic (seasonal): White cake filled with fresh strawberries and whipped cream, iced with
whipped cream, a refreshingly sweet addition to any occasion.
Red Velvet: Red Velvet Cake filled with Cream Cheese, iced with buttercream – a richer cake favored by adults but
always enjoyed by children in the form of cakepops!
Do I need to leave a deposit?
At the time of ordering, a 50% deposit is required to begin preparation of the cake as a confirmation that you are,
in fact, serious about picking up the cake. We can take any form of payment in person and will safely guard your
credit card information over the phone.
Do you make eggless, gluten free, dairy free or sugar free cakes?
Though we have offered these options in the past, we regret to inform our customers that we can no longer
provide such cakes.
Do you make Smash Cakes?
Smash cakes are mini cakes made especially for the birthday boy/girl that match the main cake of the party. They
come in 2 sizes: 4” and 6”, and are usually filled with either buttercream or vanilla custard. For orders over $200, we
offer smash cakes as a complimentary gift to the birthday person! Otherwise, a 4” costs $10 and a 6” costs $15.
Can I change my order?
The answer depends on what you had ordered and how many days’ notice we receive. The best thing you can do is
call the bakery and let us know what you had in mind. Chances are, if there are at least 7 days remaining, we can
change it for you!
How much does a cake cost?
Before we can honestly answer that question, we need some more information:
Custom or Sheet cake?
How many people do you need to feed?
Will you be having Fondant icing or Whipped Cream/Buttercream icing?
Which filling do you wish to have?
Do you want an edible image placed on the cake?
What decoration do you have in mind?
When do you need the cake by?
Once we have a pretty good idea of what you have in mind, we will be able to give you a price quote much closer
to the actual amount you will be paying.
Take a look at our Decoration Price page for prices on our most popular decorations.
For most accurate pricing, stop by the store and bring your ideas and reference pictures and we will be happy to
help you fit your cake into your budget! Or send us an e-mail with all the above information, and we will do the
best we can to write back within 24 hours.
Can we do a cake tasting?
A cake tasting includes a sample of 4 cake flavors, one drink, and a 25 minute consultation with one of our staff
members. They are reserved for wedding clients and events of over 80 guests. However, anyone can request to
taste the fillings we offer anytime! And a member of our staff will stay available for you for as long as you need to
finalize a cake order. For cake-tastings, we encourage that you call ahead of make an appointment to make sure
everything is prepared for you when you walk in. (408) 266 – 2253
What is fondant?
Fondant is the smooth, almost flawless icing seen on many traditional wedding cakes that is rolled and draped
over a cake. It gives a cake a smooth, professional appearance, keeps the cake moist longer, and provides a
distinctive flavor and texture. At C’est Si Bon, we use Satin Ice pre-made fondant due the difficult nature of
preparing and making it in-house. Ask any staff member for a sample!
What’s the difference between buttercream and whipped cream?
Buttercream is a rich butter based sweet cream that can, for the most part, hold its shape when necessary. That is
why buttercream is used to ice a cake that will be covered in fondant or even decorated with fondant figurines and
items. Buttercream can sit out for many hours without trouble and is recommended for wedding cakes or outdoor
events. We also use buttercream to ice cupcakes as it holds color much better than whipped cream.
Whipped cream is a sweet dairy based cream that is much softer and lighter than buttercream. Cakes iced in
whipped cream cannot support fondant decoration and must be refrigerated up until 30 minutes prior to serving.
Both can support edible images, licensed decorations, as well as buttercream decoration.
Ask any staff member for a sample of either!
Can I borrow a cake stand?
We offer silver cake stands both square and round in many sizes. For a fee of $35, we rent stands out for 3 days at a
time, and hold on to a $200 cash deposit until the cake stand is returned. If for any reason more time is needed with
the cake stand, let us know and we will be happy to work out a new agreement.
How much does delivery cost?
The initial delivery charge is $50. Then, for every mile we must travel away from the bakery, there is an additional
$2 charge. Our delivery service is mainly reserved for wedding cakes which usually involve setting up the cake and
the table it sits on.
This price is non-negotiable.
What is your Cancellation Policy?
Cancelling an order more than 30 days before the pick-up date can get you a full refund of your deposit. However,
most of us do not plan cancellations that far in advance. For any deposit you have left on your order, we can offer
store credit or a deterred pick-up date for any cancellations made less than 30 days before pick-up time.
Where are you located?
We are on the corner of Blossom Hill Road and Meridian Avenue in a shopping center called PRINCETON PLAZA.
More commonly, people know this plaza as the OSH center (or the Mervyns center). We are right in between
ORCHARD SUPPLY HARDWARE and HALLMARK facing Meridian Ave. Also in the Plaza, you may find Party City,
Michael's and Walgreens.
MAP
CONTACT
How much notice do you need for a cake?
Please keep in mind, we have limited space, and the earlier you get your order in, the more options you will have as
to what time your order can be ready on the day you need your dessert.
8 weeks+ advance notice for wedding cakes,
1-2 weeks advance notice for custom cakes, fondant figurines or any cake that requires delivery,
5-7 days advance notice for image cakes, and simple cakes with licensed decoration, roses, balloons, polka dots
etc. as well as cupcakes and cakepops.
If you are in need of a cake in less than 3 days, give us a call and we will see if we can accommodate to your event
needs.A rush order fee may be added to your cake price in the event of last-minute cake preparation.
Also, we always have 6” & 8” cakes in the store so stop by or give us a call to see what we have available today!
(408) 266 - CAKE
What are your store hours?
MONDAY: CLOSED
TUESDAY – SATURDAY: 10-6
SUNDAY: 10-2
How do I go about ordering a wedding cake?
Wedding cakes are one of our highest priorities and can be booked as far as one year in advance. Our weekends
tend to fill up quickly so we recommend allowing yourself at least 6 months between the time you place an order
and the day of your wedding. This gives you plenty of time to fine tune your design as your ceremony comes
together and you approach your most special day.
We recommend placing special orders such as these in person, and if needed, communicating minor details and
changes over e-mail or phone.
Schedule a cake-tasting through e-mail or give us a call at (408) 266 - CAKE
How do I go about ordering a custom cake?
Custom cakes can make or break an event, and we are here to MAKE your event a hit! Since they are often the
centerpiece of the party, a lot of care must be taken when placing the order in terms of flavors, colors, tiers,
wording, etc. That is why we allow changes to be made to orders up to 7-days prior to the pick-up date. However,
space is limited so we recommend ordering at least 2 weeks before your event.
We recommend placing special orders such as these in person, and if needed, communicating minor details and
changes over e-mail or phone.
To save a space in our daily cakes list as soon as possible, fill out our custom cake order form.
Once a 50% deposit is left on the order, preparations for your creation will begin!
How do I go about ordering pastries and cookies?
Large orders (5+ lbs) of Persian cookies and pastries also require notification 1-2 weeks in advance to your event.
We love to put as much time into making sure your desserts are fresh, delicious, and beautiful so we recommend
making any changes to an order at least 7 days prior to pick-up or delivery, so we can make the proper
preparations.
Edible image cookies require 2 weeks advanced notice. Orders may be placed in person, through e-mail, or over
the phone (408) 266 - 2253
Can you match my party's theme colors with my cake?
Though we do our best and usually come very close, unfortunately, there is no guarantee that the colors used on
your cake will be an exact match to the colors you provide.
What are the most popular flavors?
Vanilla Custard filling with any cake flavor and either icing! Vanilla Custard is the most popular cake filling at C’est
Si Bon due to its creamy texture and amazing taste.
Truffle Filling: Chocolate cake with cocoa whipped cream filling and whipped cream icing, a light and fluffy favorite
for all members of the family!
Fresh Strawberry Classic (seasonal): White cake filled with fresh strawberries and whipped cream, iced with
whipped cream, a refreshingly sweet addition to any occasion.
Red Velvet: Red Velvet Cake filled with Cream Cheese, iced with buttercream – a richer cake favored by adults but
always enjoyed by children in the form of cakepops!
Do I need to leave a deposit?
At the time of ordering, a 50% deposit is required to begin preparation of the cake as a confirmation that you are,
in fact, serious about picking up the cake. We can take any form of payment in person and will safely guard your
credit card information over the phone.
Do you make eggless, gluten free, dairy free or sugar free cakes?
Though we have offered these options in the past, we regret to inform our customers that we can no longer
provide such cakes.
Do you make Smash Cakes?
Smash cakes are mini cakes made especially for the birthday boy/girl that match the main cake of the party. They
come in 2 sizes: 4” and 6”, and are usually filled with either buttercream or vanilla custard. For orders over $200, we
offer smash cakes as a complimentary gift to the birthday person! Otherwise, a 4” costs $10 and a 6” costs $15.
Can I change my order?
The answer depends on what you had ordered and how many days’ notice we receive. The best thing you can do is
call the bakery and let us know what you had in mind. Chances are, if there are at least 7 days remaining, we can
change it for you!
How much does a cake cost?
Before we can honestly answer that question, we need some more information:
Custom or Sheet cake?
How many people do you need to feed?
Will you be having Fondant icing or Whipped Cream/Buttercream icing?
Which filling do you wish to have?
Do you want an edible image placed on the cake?
What decoration do you have in mind?
When do you need the cake by?
Once we have a pretty good idea of what you have in mind, we will be able to give you a price quote much closer
to the actual amount you will be paying.
Take a look at our Decoration Price page for prices on our most popular decorations.
For most accurate pricing, stop by the store and bring your ideas and reference pictures and we will be happy to
help you fit your cake into your budget! Or send us an e-mail with all the above information, and we will do the
best we can to write back within 24 hours.
Can we do a cake tasting?
A cake tasting includes a sample of 4 cake flavors, one drink, and a 25 minute consultation with one of our staff
members. They are reserved for wedding clients and events of over 80 guests. However, anyone can request to
taste the fillings we offer anytime! And a member of our staff will stay available for you for as long as you need to
finalize a cake order. For cake-tastings, we encourage that you call ahead of make an appointment to make sure
everything is prepared for you when you walk in. (408) 266 – 2253
What is fondant?
Fondant is the smooth, almost flawless icing seen on many traditional wedding cakes that is rolled and draped
over a cake. It gives a cake a smooth, professional appearance, keeps the cake moist longer, and provides a
distinctive flavor and texture. At C’est Si Bon, we use Satin Ice pre-made fondant due the difficult nature of
preparing and making it in-house. Ask any staff member for a sample!
What’s the difference between buttercream and whipped cream?
Buttercream is a rich butter based sweet cream that can, for the most part, hold its shape when necessary. That is
why buttercream is used to ice a cake that will be covered in fondant or even decorated with fondant figurines and
items. Buttercream can sit out for many hours without trouble and is recommended for wedding cakes or outdoor
events. We also use buttercream to ice cupcakes as it holds color much better than whipped cream.
Whipped cream is a sweet dairy based cream that is much softer and lighter than buttercream. Cakes iced in
whipped cream cannot support fondant decoration and must be refrigerated up until 30 minutes prior to serving.
Both can support edible images, licensed decorations, as well as buttercream decoration.
Ask any staff member for a sample of either!
Can I borrow a cake stand?
We offer silver cake stands both square and round in many sizes. For a fee of $35, we rent stands out for 3 days at a
time, and hold on to a $200 cash deposit until the cake stand is returned. If for any reason more time is needed with
the cake stand, let us know and we will be happy to work out a new agreement.
How much does delivery cost?
The initial delivery charge is $50. Then, for every mile we must travel away from the bakery, there is an additional
$2 charge. Our delivery service is mainly reserved for wedding cakes which usually involve setting up the cake and
the table it sits on.
This price is non-negotiable.
What is your Cancellation Policy?
Cancelling an order more than 30 days before the pick-up date can get you a full refund of your deposit. However,
most of us do not plan cancellations that far in advance. For any deposit you have left on your order, we can offer
store credit or a deterred pick-up date for any cancellations made less than 30 days before pick-up time.
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C'est Si Bon Bakery
SAN JOSE | Princeton Plaza
